Technical Support Manager
AccuSystems is seeking an experienced and highly skilled Technical Support Manager to lead a small team of technical support staff. This position is seeking candidates who are well versed in the banking industry and are familiar with software development practices and methodologies. The Technical Support Manager will primarily be focused in leading the team to support our core software products while ensuring the team provides high level customer service that consistently and accurately solves the issues of our customers.
As a Technical Support Manager, you will be responsible for monitoring a team of roughly 1-10 support employees and assist them as they diagnose, troubleshoot and repair issues, install and upgrade our company’s products, work with databases and deal with difficult customer support issues. It is important that the Technical Support Manager is able to analyze and identify various metrics to evaluate the team, and hold them accountable to these metrics.
Other responsibilities include:
Oversee the operations, issue solving, planning and scheduling internally within the support department.
We are currently seeking a software developer to work in our Colorado Springs or Pueblo office.
Recent Job Postings