Exception Tracking Software for Newbies

Exception tracking is an important part of any financial institution’s compliance maintenance process. Spreadsheets and manual processes are inefficient and leave much room for error. Surely there’s a better way – right?

An automated exception tracking software, such as AccuAccount, can make it easier to maintain compliance by allowing you to set reminders, automatically generate notice letters, and personalize the exception tracking process to meet your institution’s policies.

In this post, we’ll take a look at how to get started with exception tracking in AccuAccount.

Generate Your Checklist Master Document

The process of building your exception tracking system begins when you go through the AccuAccount implementation process, but you do have the opportunity to fine tune it to your bank’s needs. From the home screen in AccuAccount, click on the Reports tab and find Existing Exceptions. Choose the Checklist report to view your master document list.

AccuAccount Checklist

Understanding the Checklist

The checklist report is a great place to start because it shows you all of the documents within their groups and which exceptions have already been set up. It builds and shows all of the document structures for credit types, account types, collaterals, deposits, and trusts. This report allows you to quickly see all of the different credit types and what documents are available. You may find it helpful to print this report and do an overview, as you may find that there are things that don’t really need to be part of the document structure or other changes that you’d like to make.


By looking at the checklist you can see how the document is categorized, the documents that are in that group, and whether or not the document tab is set to “required” by default. This allows you to see what the document is set to. Is it part of an exception category? Is it set up to track if it’s a missing document or an expired document? Are there built in grace period days?

Turning Off Exceptions

If you’re just getting started and have nothing scanned in, everything automatically tracks as an exception. This can be rather overwhelming when an officer’s exception report is 80-100 pages. AccuAccount gives you the freedom to turn off exceptions until you’re prepared to start tracking them. If your institution has branches, you can choose to ignore all branches except the ones that are scanned. You can also ignore by customer status or type.

You can also ignore by loan exceptions. This filter lets you set a line in the sand using a date and time to make searching easier. Once you have a date and time set as a parameter, you can search for “on or before this date” or “on or after this date.”

You also have the option to ignore deposit exceptions. You can set deposits and trusts as needed if you are using them in the system.

Streamline Your Bank’s Exception Tracking Process

Setting exceptions to your specifications helps streamline your exception management process. AccuAccount will automate the process to alleviate the need for spreadsheet tracking and manual systems.

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