Tracking

Ellen is arguably the hardest working person at your financial institution. As your bank’s Exception Specialist, Ellen is responsible for making sure that everything – and I mean everything – is properly accounted for in each loan file. From title policies to recorded deeds of trust to insurance cancellations, Ellen tracks it all in a […]

An attendee at last year’s Accu-Summit posed an excellent question: What should system administrators monitor on a daily, weekly, monthly, or quarterly basis? Having given this question some additional thought, I’ve created the following list of recommended tasks. In a perfect world, many of these responsibilities would be performed daily; however, I realize that may […]

It finally feels like spring here in Colorado. The snow has mostly melted, and things are beginning to look a little greener. The trees are starting to blossom, and I’ve even seen a few flowers peeking through the ground. It’s an exciting time of year. Spring’s arrival represents an excellent opportunity to shake out the […]

Your financial institution places significant responsibility upon your shoulders. After all, as the bank’s Trust Officer, you’re tasked with maintaining a delicate balance between customer satisfaction, prudent decision making, efficient recordkeeping, and, of course, regulatory compliance. Since taking over the department, your bank has experienced rapid growth in its number of trust accounts – a […]

“Good ol’ Ronnie” is one of your favorite customers to work with. A fifth generation farmer, Ronnie is among the bank’s most loyal customers. In fact, his father, grandfather, and great-grandfather did all of their banking with your financial institution. And, since taking over the family farm thirty years ago, Ronnie has carried on the […]

“Mr. Jenkins, you seem like the natural fit for an SBA 7(a) loan.” Immediately after hearing these words, a glimmer of hope appeared on Mr. Jenkins’ face. For more than a decade, Mr. Jenkins has invested long nights and weekends to perfect his patent-pending chimney cleaning robot. Now, it’s finally ready for commercialization, and he’s […]

Whether you’re a bank or a credit union, it’s important to have solid tracking procedures in place for commercial loans. Unfortunately, the most well-thought-out tracking procedures can fail without the proper supporting infrastructure. Surprisingly, even some of the largest community institutions still rely on manual tracking processes, such as ticklers, spreadsheets, and checklists. In this […]

Your employees are some of your financial institution’s biggest advocates. They’re not shy to tell family members, friends, and virtually anyone else about your institution’s great products and services. It’s no surprise why your employees are so passionate. After all, most of them do all of their banking with your financial institution. Checking accounts, health […]

“Frankly, I’m worried that the customer is doing something illegal.” As you hear your bank’s most seasoned teller utter these words, you know that you’re dealing with a very sensitive situation. On the one hand, you’re well aware of the Bank Secrecy Act and its anti-money laundering requirements. Your financial institution must take such allegations […]

May 11th marked the compliance date for FinCEN’s final rule on CDD (customer due diligence). The rule places additional requirements on certain financial institutions in the United States, including banks and credit unions. Among other obligations, financial institutions must now obtain, verify, and record information about the beneficial owners of the legal entities they serve. […]