Tracking

Your financial institution places significant responsibility upon your shoulders. After all, as the bank’s Trust Officer, you’re tasked with maintaining a delicate balance between customer satisfaction, prudent decision making, efficient recordkeeping, and, of course, regulatory compliance. Since taking over the department, your bank has experienced rapid growth in its number of trust accounts – a […]

“Good ol’ Ronnie” is one of your favorite customers to work with. A fifth generation farmer, Ronnie is among the bank’s most loyal customers. In fact, his father, grandfather, and great-grandfather did all of their banking with your financial institution. And, since taking over the family farm thirty years ago, Ronnie has carried on the […]

“Mr. Jenkins, you seem like the natural fit for an SBA 7(a) loan.” Immediately after hearing these words, a glimmer of hope appeared on Mr. Jenkins’ face. For more than a decade, Mr. Jenkins has invested long nights and weekends to perfect his patent-pending chimney cleaning robot. Now, it’s finally ready for commercialization, and he’s […]

Whether you’re a bank or a credit union, it’s important to have solid tracking procedures in place for commercial loans. Unfortunately, the most well-thought-out tracking procedures can fail without the proper supporting infrastructure. Surprisingly, even some of the largest community institutions still rely on manual tracking processes, such as ticklers, spreadsheets, and checklists. In this […]

Your employees are some of your financial institution’s biggest advocates. They’re not shy to tell family members, friends, and virtually anyone else about your institution’s great products and services. It’s no surprise why your employees are so passionate. After all, most of them do all of their banking with your financial institution. Checking accounts, health […]

“Frankly, I’m worried that the customer is doing something illegal.” As you hear your bank’s most seasoned teller utter these words, you know that you’re dealing with a very sensitive situation. On the one hand, you’re well aware of the Bank Secrecy Act and its anti-money laundering requirements. Your financial institution must take such allegations […]

May 11th marked the compliance date for FinCEN’s final rule on CDD (customer due diligence). The rule places additional requirements on certain financial institutions in the United States, including banks and credit unions. Among other obligations, financial institutions must now obtain, verify, and record information about the beneficial owners of the legal entities they serve. […]

Dormant accounts pose a serious risk for financial institutions of all asset sizes. Although some of the responsibility for maintaining account security should fall on your customers’ shoulders, your institution is by no means off the hook. To prevent dormant accounts from falling into the wrong hands, most banks and credit unions have internal policies […]

As April 15th rapidly approaches, your bank no doubt finds itself facing a monumental task: collecting and organizing customer tax returns. If you’re one of the more than 700 banks that has downloaded TicklerTrax™, this brief article will help you plan for the massive inflow of customer tax returns. Step by Step: Add a New […]

Moving your bank’s exception data off of spreadsheets and onto a core-integrated tracking platform offers many benefits. Improved accuracy, reporting, and accessibility are just a few examples. Despite the many advantages of a centralized exception management process, change does not come without some level of uncertainty. This is especially true if your users are accustomed […]