We maintain a 99.9% support satisfaction rating, based on 2,920 solved tickets
data from July 2019 – July 2020
Below are the real, unedited words of our customers. We hope that these reviews are helpful as you evaluate your document management and exception tracking options. Contact AccuSystems for additional customer success stories and case studies.
I appreciate the quick response and resolution. Thank you for your assistance!
good service. Glenn is knowledgeable, helpful & supportive.
Stacy is always prompt in replying and quick to fix my issue as well as explain why it is happening. Appreciate all the help and info.
Stacy Riggio-Carter is the best, she is always responsive when we have questions and is willing to jump on a call regardless of what time of day it is to ensure that we continue to have a great experience with AccuSystems. I would label Stacy a SME of her work as she is always in the loop of what is going on internally with your group and best practices for institutions that use your various products. Stacy thank you as always and we would appreciate any internal thank you’s she should receive via this customer service questionnaire response.
Thanks!
Great, fast service, as always 🙂
Thanks again
Wonderful response time. The follow up was much appreciated. Good job!
overall very satisfied- my call was answered quickly, Stacy was able to answer all of my questions easily and her follow up to make sure we are all set was great.
Our IT rep was needed to correct the issue I submitted to Accusystems- Deanna Bond contacted our IT rep directly, who contacted me and the issue was resolved quickly. I appreciate Deanna’s assistance, taking initiative to contact our IT rep on our behalf to get the issue corrected.
Deanna was very quick to respond and offer suggestions, fortunately we were able to troubleshoot and discover we had had this issue previously (Deanna helped with issue as well) — we were able to find emails from that previous case. Very pleased any time Deanna is assigned to cases I open!
AccuSystems helps financial institutions reduce risk and increase efficiency with document management software. By combining bank document imaging, loan management workflows, and exception management, the company’s products help banks and credit unions throughout the United States create control and accountability.
